We are here to help
While Reminder Rosie is incredibly easy to use, we are here to help you get the most out of your device.
Here are a few Frequently Asked Questions:
Question: As usual, I didn't bother reading the Quick Start Guide or User Manual. Is that a problem?
Rosie: Yes, I suggest to at least the Quick Start Guide fully. You will save time and get used to me a lot faster.
Question: Sometimes, when speaking to Reminder Rosie she doesn't understand me. What am I doing wrong?
Rosie: Probably nothing. I am not perfect and sometimes you need to speak more clearly than usual for certain phrases - these phrases are noted in the Quick Start Guide. (usually short, one syllable words i.e. "two"; always emphasize the first syllable or first word of a phrase or word). Secondly, i recognize some voices better than others. Also, wait a half a second AFTER I stop speaking so I can understand your commands or phrases. After a little practice I will understand you from across the room!
The ideal conditions to speak to me is using a normal conversational voice, speaking within arms length from the front display facing the microphone (the small black circle below the LED display), and in an environment without background noise. Just like talking to a person, I may occasionally miss-hear you and require you to repeat a command. And early on, you may want to pick me up and speak so your mouth and my microphone is in a straight line, until you get used to me.
Question: Can we change a reminder time/date that has already been recorded and set on Rosie?
Rosie: No, please delete the incorrect reminder and then record a new reminder in order to change the time and /or date.
Question: Do we need to re-record reminders that are set for everyday or a specific day of the week?
Rosie: No, once reminders are set at a specific time, the reminders DO NOT need to be recorded again. These reminders will repeat again everyday or on the specified day of the week or even annually. Only reminders set for TODAY ONLY or on a specific date, will be automatically deleted once acknowledged.
Question: Rosie is not waking up when I say "Hello Reminder Rosie"? Did I upset Rosie?
Rosie: Like your pet, I unconditionally love you. However, I will stay asleep if you or someone else inadvertently pressed the TRIGGER button on the back of the unit. The Trigger light, or small round indicator light located on the right side of the LED display, must be visible and only then can I wake up with my verbal trigger “Hello Reminder Rosie”.
Question: I needed to unplug Reminder Rosie to move her to another location. If the back-up batteries are installed, will I lose any reminders or have to reset the date and time?
Rosie: Reminders and reminder times are stored in the memory chip and will never be lost from a power outage or unplugging Rosie. Usually the time, date and regular alarm times remain set even when unplugged or if there is a power outage. However it has been reported to us that, depending on the nature of power outage or power surge, or if the if the back-up battery power is low, date and alarm times may need to be re-set.
Question: Can we set more than one normal wake-up alarm time?
Rosie: Reminder Rosie can only be set for one normal wake-up alarm time (i.e. using one of the 3 alarm sounds or Reminder Rosie's wake-up voice). However, you can use one or more of the ten personalized voice reminder alarms as a second or third alarm.
Question: Rosie stopped talking altogether – she doesn't wake up when I trigger her by voice or pushing her trigger button, and Reminder Rosie stopped reminding me using my personalized voice reminder alarms. What happened to my Reminder Rosie?
Rosie: Well, very seldom, I may get sick and need to be rebooted. All you need to do is unplug me, remove one of my batteries for an instant, plug me back in, and then replace the battery (exactly in that order) and I will be healthy again.
Question: Sometimes, Reminder Rosie talks too much when we don't want her too. How can we stop her from speaking? Rosie: Sometimes in a noisy environment (i.e. the TV on for a long time, or people are constantly talking in the room where I am, I can be false triggered (false wake-up) and I say “can I help you”, etc. You can say “cancel” and I will be quiet, or push me down. Or, if this is an ongoing problem for the day or a longer period of time, you can just turn off my verbal TRIGGER off (see back button) and I won’t respond to the verbal trigger “Hello Reminder Rosie” – or any noise that may false trigger me. But you can still trigger me by pushing me down AND I still understand all other commands - except the verbal trigger.
Question: How long does Reminder Rosie repeat a personal voice reminder alarm? Sometimes I am in another room that is out of the 100-foot range.
Rosie: Reminder Rosie will repeat reminder alarms every 5-seconds for 30 minutes until you tell her "reminder off" between reminder sounds, or push her trigger button. And I you missed a reminder after 30 minutes, my REMINDER light flashes, and just trigger me to hear the missed reminder (s).
Question: If I leave the house for the afternoon, can I turn off the voice reminder alarms?
Rosie: No, voice reminder alarms cannot be shut off unless you unplug Reminder Rosie. This is a feature we installed so critical reminders cannot be inadvertently turned off by the user.